Terms & Conditions

Last Updated: [Insert Date]
Welcome to Elmas by Abhinandan Jewellers.
By using or purchasing from our website [yourdomain.com], you agree to the following terms and conditions. Please read them carefully before placing an order.  (Need to get clarity on this from the client) 

1. General Information

This website is operated by Abhinandan Jewellers Pvt. Ltd. , a registered business under the laws of India.
Throughout the site, the terms “we”, “us”, and “our” refer to Elmas by Abhinandan Jewellers.

By accessing or using our site, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws.

2. Products & Descriptions

• We make every effort to display accurate product details, images, and prices.
  
  

• However, slight variations in color, texture, or weight may occur due to the nature of silver and handcrafted processes.
  
  

• All weights, measurements, and dimensions provided are approximate.
  
  

3. Orders & Confirmation

• Once your order is placed, you will receive an order confirmation email/SMS.
  
  

• Orders are processed only after successful payment confirmation.
  
  

5. Shipping & Delivery

• We usually dispatch orders within 10–15 days, unless stated otherwise.
  
  

• Delivery timelines may vary based on location, courier delays, or unforeseen circumstances.
  
  

• Tracking details will be shared once the order is shipped.
  
  

6. Exchanges 

• Exchange is accepted within 7 days of delivery for unused and undamaged items in original packaging.
  
  

• To initiate an exchange, please contact us at info@elmasbyabhinandanjewellers.com with your order ID and issue details.

7. Product Authenticity

• All our silver products come with purity stamps/hallmarks and a certificate of authenticity (where applicable).
  
  

• We guarantee genuine silver content as per the description (e.g., 92.5 sterling silver or 999 fine silver).

Return & Refund Policy

Thank you for shopping with Elmas by Abhinandan Jewellers.
We take great pride in crafting and delivering premium-quality silver products.
If for any reason you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns only if:

• The item is damaged, defective, or incorrect at the time of delivery, or
  
  

• You received a product different from what you ordered.
  
  

To be eligible for a return, please ensure that:

• The item is unused, in original condition, and in its original packaging.
  
  

• The return request is raised within 7 days of delivery.
  
  

2. Non-Returnable Items

For hygiene, customization, and authenticity reasons, the following items cannot be returned or exchanged:

• Products damaged due to mishandling or improper care by the customer
  
  

3. How to Request a Return

1. Contact our customer care at [your email ID] or [WhatsApp number] within 7 days of delivery.
   
   

2. Share your order number, unboxing images/videos, and the reason for return.
   
   

3. Our support team will review your request and guide you through the process.
   
   

Please note: Unboxing video or clear images are mandatory for damage/defect claims to validate courier damage.

4. Pickup & Return Shipping

• In most cases, we’ll arrange a reverse pickup through our courier partner.
  
  

• If reverse pickup is not available in your area, you may need to ship the item back to us — we’ll reimburse reasonable shipping charges once verified.
  
  

• Returned items must be packed safely to avoid damage during transit. (Discuss with delivery partner)
  
  

5. Exchange Process

• Once we receive and inspect the returned item, we’ll notify you via email or WhatsApp.
  
  

• If approved, your refund will be processed within 7–10 business days.
  
  

• Refunds are issued to your original payment method (Credit/Debit card, UPI, Wallet, etc.).
  
  

• For Cash-on-Delivery (COD) orders, refund will be issued via bank transfer or UPI after verification. (Discuss with delivery partner)
  
  

6. Exchange Policy

We currently offer exchanges only for:

• Damaged or defective items, or
  
  

• Wrong products sent by us
  
  

7. Order Cancellations

• Once shipped, cancellations are not possible.
  
  

• Customized or personalized products cannot be cancelled once confirmed.
  
  

8. Damaged During Transit

If your product arrives damaged:

• Please share clear photos/videos of the packaging and item within 48 hours of delivery.
  
  

• We’ll arrange for a replacement or refund as soon as the claim is verified.
  
  

9. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please reach out to us:

📩 Email: [your email address]
📞 Phone: [your contact number]
📍 Address: [your business address]
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)