FAQs

1. What kind of silver items do you offer?
We offer a wide range of pure and sterling silver products including idols, showpieces, home décor, gifting items, and clutches & purses designed for every occasion.

2. Are all your products made of real silver?
Yes, all our products are crafted from certified silver. The purity (e.g., 92.5 sterling silver or 999 fine silver) is clearly mentioned in each product description.

Gifting FAQs

3. Are your silver gifts suitable for corporate gifting?
Yes, our silver products make elegant and premium corporate gifts. We also offer bulk order discounts for companies and events.

4. What are some popular silver gifting ideas?
Some of our most-loved gifting options include Lakshmi-Ganesha idols, peacock showpieces, and silver plated showpieces for festive occasions.

Care & Maintenance FAQs

5. How should I clean my silver items?
Use a soft cloth or silver polishing cloth to clean gently. Avoid chemicals, water, or rough scrubbing. Store items in an airtight box or anti-tarnish pouch when not in use.

Order & Delivery FAQs

6. How long does delivery take?
Usually within 10-15  days depending on your location. Custom-made items may take a few extra days.

7. What if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement as per our exchange policy.

Exchange FAQs

8. What is your Exchange policy?
Exchange is accepted within 7 days of delivery for unused items in their original packaging. Items are not eligible for exchange unless damaged in transit.

9. How do I initiate an Exchange?
You can contact our customer support via email or WhatsApp with your order ID, and we’ll assist you with the Exchange process.

Product Authenticity & Guarantee FAQs

10. How can I contact customer support?
 You can reach us at customer support section from Tue-Sun, 11 AM to 7 PM (IST) for any assistance.