FAQs

1. What kind of silver items do you offer?
We offer a wide range of pure and sterling silver products including idols, showpieces, home décor, gifting items, and accessories designed for every occasion.

2. Are all your products made of real silver?
Yes, all our products are crafted from certified silver. The purity (e.g., 92.5 sterling silver or 999 fine silver) is clearly mentioned in each product description.

3. How do I know the purity of silver used?
Every product comes with a purity stamp/hallmark and a certificate of authenticity (where applicable).

Gifting FAQs:

4. Are your silver gifts suitable for corporate gifting?
Yes, our silver products make elegant and premium corporate gifts. We also offer bulk order discounts for companies and events.

5. Can I send a gift directly to someone?
Yes, you can enter the recipient’s address at checkout, and we’ll ship the item beautifully packed—without pricing details inside the box. (Need to confirm from the developer) 

6. What are some popular silver gifting ideas?
Some of our most-loved gifting options include Lakshmi-Ganesha idols, peacock showpieces, and silver-plated accessories for festive occasions.

Care & Maintenance FAQs

7. How should I clean my silver items?
Use a soft cloth or silver polishing cloth to clean gently. Avoid chemicals, water, or rough scrubbing. Store items in an airtight box or anti-tarnish pouch when not in use.

Order & Delivery FAQs

8. How long does delivery take?
Usually within 10-15  days depending on your location. Custom-made items may take a few extra days.

9. Do you offer free shipping?
We offer free standard shipping across India on orders above ₹___ (you can fill your own threshold).

10. Can I track my order?
Yes, you’ll receive a tracking link via email or SMS once your order is shipped. (Verification from the shipping vendor) 

11. What if I receive a damaged or defective item?
Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement as per our return policy.

Return & Exchange FAQs

13. What is your return policy?
Returns are accepted within 7 days of delivery for unused items in their original packaging. Custom or engraved items are not eligible for return unless damaged in transit.

14. How do I initiate a return or exchange?
You can contact our customer support via email or WhatsApp with your order ID, and we’ll assist you with the return process.

Product Authenticity & Guarantee FAQs

15. Are your products hallmarked?
Yes, all pure silver items are BIS hallmarked and come with an authenticity guarantee.

16. How can I contact customer support?
You can reach us at [your email/phone/WhatsApp link] from Mon–Sat, 10 AM to 7 PM (IST) for any assistance.